TAILORDOC PATIENT EXPERIENCE JOURNEY

Learn about our services during your Patient Experience Manager online meeting:

• Schedule the day and time that suits you best.
• Review our guidelines to prepare for the meeting.
• Discuss all your inquiries with our Patient Experience Manager.
• If interested, book a video consultation with your doctor.

Meet your doctor and learn about your treatment during the consultation:

• Upload your medical history related to your condition.
• Confirm the doctor’s proposed date and time for your consultation.
• Review our guidelines to get the most out of your consultation.
• Understand your doctor’s diagnosis and discuss if surgery is best.
• Upon agreement, co-design a treatment plan with your surgeon.

Confirm your treatment budget and begin with your preoperative preparation:

• Review, accept, and sign your treatment budget and informed consent.
• For a tailored experience, request a personalised travel plan.
• Begin with your initial preoperative class to set the stage for surgery.
• Rely on your physiotherapist’s guidelines for exercise, diet, and medication.
• Prepare your home and finalize journey details before travelling to Valencia.

Arrive in Valencia and proceed with your surgery, with our comprehensive guidance:

• Arrive in Valencia and our chauffeur will escort you to your accommodation.
• Attend your pre-surgery visit to meet your surgeon and medical team.
• Follow pre-surgery dietary, hygiene, and medication guidelines.
• On the day of surgery, we will escort you from your accommodation to the hospital.

Receive dedicated support during your recovery ensuring your comfort and progress:

• After surgery, your medical team will monitor you in the Post-Operative Unit.
• Once stable, you’ll move to your room for rest and visits from your family.
• Post-surgery, your doctor will assess your condition and review the results.
• You’ll begin physical and occupational therapies to regain strength and mobility.
• Once recovered and with clear medical instructions, you’ll be discharged.

Embark on your tailored rehabilitation, focusing on strength, mobility and full recovery:

• Immediately after discharge, we’ll transfer you to your accommodation.
• Physiotherapist’s rehabilitation starts on your discharge day.
• Your surgeon will schedule a final check-up and bandage removal.
• Once ready and fit, we´ll facilitate your journey back home.
• At home, we’ll monitor you online, ensuring we optimize your recovery regimen.